Refund policy

At ephonemaster, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it

  • Unused, unworn, and in its original packaging

  • You must provide proof of purchase (order confirmation or receipt)

Return Process

To start a return, please contact us at:
support@ephonemaster.shop

Our support team will guide you through the return process and provide the return address if applicable.

Please do not send your item back without contacting us first.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping method, as we are not responsible for lost returns

Refunds

Once we receive and inspect your return, we will notify you about the status of your refund.

If approved:

  • Your refund will be processed within 10 business days

  • The amount will be automatically refunded to your original payment method

Please note that it may take additional time for your bank or credit card provider to process the refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us immediately at:
support@ephonemaster.shop

Include photos of the issue, and we will resolve it as quickly as possible at no additional cost to you.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us via email.

Order Cancellations

Orders can only be canceled within 12 hours of placing the order. After this time, your order may already be processed and shipped.

Contact Information

If you have any questions about our refund policy, you can contact us:

Ephonemaster Support Team
Monday – Saturday, 9:00 AM – 6:00 PM (GMT)
Live Chat (replies in ~5 minutes)

Email: support@ephonemaster.shop
Phone: +44 20 3910 6078

Warehouse Address:
14 Burnett Rd, Sutton
Coldfield B74 3EJ
United Kingdom